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Why is the error “Your account is pending for activation at the exchanges. We will notify you shortly once your account is activated.” displayed even though the account is opened?

The error message Your account is pending for activation at the exchanges. We will notify you shortly once your account is activated, is displayed even after the account is opened because the exchanges take between 1 and 3 working days to activate the account after Zerodha submits the account details. If an order is placed before the exchange activates the equity or commodity segment, the error is displayed. If the error is displayed even after 3 working days, please create a ticket.

The following restrictions apply during the pending activation period:

  • Buy and sell orders cannot be placed.
  • Funds cannot be added to the account.
  • Console: The central dashboard for the Zerodha account cannot be accessed.
  • Coin: Zerodha's direct mutual fund platform cannot be accessed.

Zerodha sends a confirmation email after the exchanges activate the account.