Clients who do not have access to the mobile number and email ID linked to the Zerodha account can reset the password only after updating the new contact details. The contact details can be updated both online and offline.

Online

1. Download the account modification form (PDF).
2. Mention the existing details and the new details that are to be updated.
   
   
   
   
3. eSign the forms. To learn the steps to eSign a form, see How to eSign documents?
4. Create a ticket and attach the e-signed account modification form.
5. Once the document is validated, an email is sent with the link to complete the In-Person Verification (IPV). See, What is In-Person Verification (IPV), and why is it required?

The new contact details will be updated within 72 hours of IPV completion. Clients can then reset the password. To learn how the password can be reset, see How to reset the password on the Kite app?

Offline

1. Print the account modification form (PDF).
2. Mention the existing details and the new details that are to be updated.
3. Courier it to Zerodha Head office:
   Zerodha,
   153/154, 4th Cross, J.P Nagar 4th Phase,
   Opp. Clarence Public School,
   Bengaluru - 560078
4. Once the document is validated, an email is sent with the link to complete the In-Person Verification (IPV). See, What is In-Person Verification (IPV), and why is it required?

The new contact details will be updated within 72 hours of IPV completion. Clients can then reset the password. To learn how the password can be reset, see How to reset the password on the Kite app?