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Why was the mutual fund order rejected even after completing the payment?

Mutual fund orders can be rejected even after completing the payments by the RTA or by BSE StAR MF for the following reasons:

RTA Rejection

BSE StAR MF rejection

    • FAILED: ORDER AMT IS LESS THAN MINIMUM SPECIFIED FOR SCHEME Minimum Amount Condition Failed:
      AMCs revise the minimum investment that is set for a particular scheme. Any order placed for less than the minimum investment will be rejected.

      Order Rejection from BSE after payment:

      • PAYMENT NOT INITIATED FROM CLIENT END
        This error is shown even if the payment is successfully made, but the order and payment mapping fail at the exchange level. In such cases, the refund is initiated within T+5 days.

      • FAILED: PASSWORD EXPIRED
        The order is not placed, but the payment is successfully made to the exchange. In such cases, the refund is initiated within T+5 days.

    • A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: TCP Provider, error: 0 - The wait operation timed out.)

      Unable to access availability database 'BSEMFDB' because the database replica is not in the PRIMARY or SECONDARY role. Connections to an availability database is permitted only when the database replica is in the PRIMARY or SECONDARY role. Try the operation again later.

      This happens when there is a connectivity issue with the exchange. The order is not placed, but the payment is successfully made to the exchange. In such cases, the refund is initiated within T+5 days.

    • Payment received - order placement failed,
      FAILED: ORDER ENTRY NOT ALLOWED IN THE SCHEME CONTACT EXCHANGE ADMIN
      FAILED: ORDER ENTRY NOT ALLOWED IN THE SCHEME Subscription not allowed for requested scheme code.

      As per the BSE scheme master, the order can be placed, but the RTA rejects it as they receive communication from the AMC to halt the payments.