Why is the error "Nominee addition cannot be processed online for your account. Please initiate request offline." displayed?

The error Nominee addition cannot be processed online for your account. Please initiate request offline is displayed for joint account, non-individual account holders and clients who do not have a demat account with Zerodha.

To add a nominee to a joint account, all the account holders must sign the nomination form (PDF) and courier it to:

Zerodha Customer Support Centre,
680, Fortuna 1, 15th Cross Road,
8th Main Road, 2nd Phase, J. P. Nagar,
Bengaluru, Karnataka, 560078

As per the CDSL guidelines (PDF), the nomination facility is available only for individual demat accounts. Therefore, non-individual account holders cannot add a nominee.

Clients who do not have a demat account with Zerodha cannot add a nominee.

Did you know?

• The nominees' names must match their documents to facilitate easier claims in adverse situations.
• If the nominee is a minor, mention the guardian details and provide ID proof of the guardian. The account holder cannot be added as the guardian of the nominee.
• For minor accounts, the guardian cannot be added as the nominee.
• The nominee would apply to the trading and demat account, including mutual fund investments made through Coin.