Search for an answer or browse help topics to create a ticket
View all categories

What is the policy regarding client passwords at Zerodha?

ZERODHA will provide clients with a username and a trading password which will enable them to avail of the facilities of Online Trading through ZERODHA's trading platforms, over the telephone or in any such other manner as may be permitted by ZERODHA for availing of the services. ZERODHA may also provide the client with the username and password for accessing its back-office for various reports, etc. All terms regarding the use, reset and modification of such password shall be governed by information on the website.

The Client is aware that ZERODHA’s Online Trading System itself generates the initial password and that ZERODHA is aware of. The Client agrees and undertakes to immediately change his initial system generated password upon receipt thereof. The Client is aware that subsequent passwords are not known or available to ZERODHA.

The Client shall be responsible for keeping the Username and Password confidential and secure and shall be solely responsible for all orders entered and transactions done by any person whosoever through ZERODHA’s Online Trading System using the Client’s Username and/or Password whether such person was authorized to do so.

The Client shall immediately inform ZERODHA of any unauthorised use of the Client’s Username or Password with full details of such unauthorised use including the date of such unauthorised use, the manner in which it was unauthorisedly used, the transactions effected pursuant to such unauthorised use, etc.

The Client acknowledges that he is fully aware of and understands the risks associated with availing of online trading services through internet including the risk of misuse and unauthorised use of his Username and/or Password by a third party and the risk of a person hacking into the Client’s account on ZERODHA’s Online Trading System and unauthorisedly routing orders on behalf of the Client through the System. The Client agrees that he shall be fully liable and responsible for any and all unauthorised use and misuse of his Password and/or Username and also for any and all acts done by any person through ZERODHA’s Online Trading System on the Client’s Username in any manner whatsoever.

Without prejudice to the provisions mentioned hereinabove, the Client shall immediately notify ZERODHA in writing with full details if he discovers or suspects unauthorised access through his Username, Password or Account, he notices discrepancies that might be attributable to unauthorised access, he forgets his password or he discovers a security flaw in ZERODHA’s Online Trading System.