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What should I do if I forget my user ID?

Follow these steps on Kite web and app to recover the user ID:

  1. Click on Forgot user ID or password?
  2. Select I forgot my user ID and enter your PAN.
  3. Select E-mail to receive the reset link or SMS to receive OTP.
    • If Email is selected - A reset link will be sent to the registered email address along with the user ID. The reset link will be valid for 5 minutes.
    • If SMS is selected - An OTP will be sent to the registered mobile number along with the user ID, using which the password and PIN can be reset.
  4. Click on Reset password and PIN or enter the OTP on the Validate OTP page.
  5. Reset password and 2Factor PIN and click on Save .