Why was the account opening process stopped, suggesting that the account is being opened from outside India based on the IP address?
As per the SEBI circular (PDF), intermediaries must ensure the client's physical location is in India while onboarding. To comply with the regulation, the IP address is restricted to India while opening an account. However, if the client is using a VPN, the IP address may be detected as outside of India.
Resident Indians who are in a foreign country must complete the account opening process when they are in India. If the client is an NRI, open an NRI Zerodha account. To learn how, see What documents are required to open a Zerodha account as an NRI?
If the IP address is undetected, retry using an alternative network.
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