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Why can't I access the Kite app with my internet provider?

Zerodha uses Cloudflare as the Content Delivery Network (CDN).

If your internet service provider's Domain Name System (DNS) server fails to support domains under Cloudflare, you may not be able to access Zerodha services like Kite, Coin, Console, etc.

In this case, you can try to change the DNS server to Google's or Cloudflare's public DNS in your computer/phone and that might fix this issue.

Since it is difficult on phones to change the DNS server manually, the easiest way you can fix this is by installing Cloudflare's DNS app on your iOS or Android device.

For devices that have Android 9 and above, you can set up a private DNS. Here is how you can enable this on your device:

  1. Go to Settings >> Network & Internet >> Advanced >> Private DNS.
  2. Select the Private DNS provider hostname option.
  3. Enter 1dot1dot1dot1dot1.cloudfare-dns.com and click Save.
  4. Visit 1.1.1.1/help (or 1.0.0.1/help) to verify “Using DNS over TLS (DoT)” is shown as “Yes”.

You can refer to this link to know more. This is how you can access the Kite app with your internet provider.