Why is the error "DDPI cannot be enabled online for your account. Please initiate request offline." displayed?

The error DDPI cannot be enabled online for your account. Please initiate request offline is displayed for NRO, Non-individual account holders and clients who do not have a demat account with Zerodha.

To activate the DDPI for the Zerodha account, download the DDPI (PDF), fill it and courier it to the following address:

Zerodha Customer Support Centre,
680, Fortuna 1, 15th Cross Road,
8th Main Road, 2nd Phase, J. P. Nagar,
Bengaluru, Karnataka, 560078

Ensure that the signature on the documents matches the signature in the account. To know the existing signature proof in the account, see Where can the submitted documents be checked while opening an account?

The DDPI will be activated within 72 hours of receiving it, and a confirmation email will be sent once it is processed.

Refer to the sample copy of the DDPI (PDF) to learn how to fill the DDPI. Client ID is the 16-digit Demat ID that can be found by visiting console.zerodha.com/account/demat.