Why are SMS and email trade alerts from the exchanges not received?
SMS and email trade alerts from the exchanges are not received when the contact details registered with Zerodha are incorrect. To update the contact details, see How to change the registered mobile number or email address with Zerodha?
If the contact details are correct and trade alerts are still not received, write to the exchanges requesting alerts for trades. The contact details for the exchanges are as follows:
- NSE: nseindia.com/contact/corporate-office
- BSE: bseindia.com/static/about/contact_us.aspx
- MCX: mcxindia.com/contact-us/department-contacts
Did you know? Trade alerts may not be received if the mobile number is on DND. The trades can be verified on the exchange websites.