Why are push notifications not being received on the Kite web and mobile?

Push notifications on Kite web and Kite app will not be received if notifications are not enabled on the device. To resolve this, enable push notifications from the device settings. To do so, follow these steps:

Kite app

1. Open the device Settings on the mobile.
2. Navigate to the Installed Applications section.
3. Locate and select the Kite application.
4. Access the notification settings for Kite.
5. Enable push notifications for the app.

Kite web

Click on View site information just before the URL (lock symbol) > Notifications > Click on Allow.

Further, go to device settings > System > Notifications > Turn on the notifications.

To learn the instructions on enabling notification on iOS devices, visit support.apple.com/en-in/HT201925.