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Why is a CKYC error being displayed while applying for Loans against securities?

This error is displayed if there is a mismatch in the Central KYC (CKYC) records pertaining to PAN, Aadhaar, Email or Mobile number.

CKYC is the central repository from CERSAI, where all KYC information is uploaded by all financial institutions across entities regulated by SEBI, RBI, IRDA and PFRDA. Clients who have completed their KYC with any financial institution would receive a CKYC number. This CKYC number is requested during the sign up by Zerodha Capital.

Please create a ticket, and Zerodha Capital will resolve the issue within 5 days.