Timeline for NPS operational activities handled by Points of Presence (PoPs) - Zerodha

The Pension Fund Regulatory and Development Authority (PFRDA) has set guidelines specifying the response time for different service requests made by NPS investors. Zerodha, designated by the PFRDA as a Point of Presence (PoP), will undertake these services. Although the timing for each request may differ, below are the estimated timeframes for NPS service requests at Zerodha:

Request type	Description
Modifications to the NPS account	Once all the necessary documents are submitted, the modification request will be processed in T+1 days, after which Zerodha will provide the client with an acknowledgement slip.
Investor’s onboarding to NPS	According to PFRDA, investors must be registered for the NPS within T+1 days from the date of initial contribution via online mode. However, online onboarding is instant, and the PRAN is generated immediately after the initial contribution. To learn more about investing in NPS, see How to invest in National Pension System (NPS) on Coin?
Initial and subsequent contribution	According to PFRDA, the processing of the initial contribution may take up to T+1 days, while subsequent contributions will be processed within T days. However, at Zerodha, we ensure that both initial and subsequent transactions are processed on T day as per the set cut-off time.  To learn more, see What is the applicable NAV when investing in NPS through Coin?
Partial withdrawal / Pre-mature exit request	Upon receiving a partial withdrawal or premature exit request from the investor, Zerodha is required to process it within a maximum of T+1 day. The funds are then expected to be transferred to the investor's bank account within T+6 days.
Superannuation	Upon receiving a superannuation request from the investor, Zerodha is required to process it within a maximum of T+1 day. The funds are then expected to be transferred to the investor's bank account within T+6 days.
Grievances redressal	All complaints will be resolved within 30 days of the grievance submission. Moreover, acknowledgement of the complaint will be provided to the client within three business days. To learn more about grievance redressal procedure regarding NPS, see Grievance Redressal Policy - NPS.