Why did Zerodha send an email asking for additional documents?
As per the SEBI circular (WEB), Zerodha is required to ensure that all documents for the account are valid and up-to-date. If there is a discrepancy, the documents can be rejected, and additional documents could be requested. The rejection reasons and the documentation required to rectify them are mentioned in the email and in the table below:
|
Rejection reason |
How to rectify it? |
| The PAN is not clear. | Provide a clear self-attested soft copy of the PAN by creating a ticket. |
| The PAN belongs to a minor. | Provide a clear self-attested soft copy of the major PAN by creating a ticket. |
| Name mismatch in the Father's name. | Courier a clear hard copy of the account modification forms, KYC (PDF) and self-attested PAN and address proof. |
| The signature is not clear. | Provide a clear self-attested soft copy of the signature by creating a ticket. |
| Confirmation of name. | Provide one clear soft copy of a self-attested government ID proof on which the name is as per the PAN by creating a ticket (Voter’s ID, Driving license, Passport, Aadhaar card, Marriage certificate, or Gazette of name change). |
| Provided proprietor bank account details. | Provide a clear soft copy of the banker letter (PDF) by creating a ticket. |
| Invalid bank proof. | Update the correct bank details on Console. See, How to change the primary bank account linked with Zerodha? |
| Provided bank details not in the name of account holder. | Provide a clear self-attested soft copy of bank proof on which the name is as per the Zerodha account by creating a ticket or update the correct bank details on Console. See, How to change the primary bank account linked with Zerodha? |
| Invalid IPV. | Complete the Re-KYC process. See, Why did Zerodha send an email requesting KYC details to be updated? |
Courier the required documents to:
Zerodha Customer Support Centre,
680, Fortuna 1, 15th Cross Road,
8th Main Road, 2nd Phase, J. P. Nagar,
Bengaluru, Karnataka, 560078
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