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General profile related questions
- What is a Basic Service demat Account?
- How to freeze or unfreeze the stocks in the demat account?
- Can the commodity account be closed without closing the trading and demat account?
- Does Zerodha share customer data with regulatory tech companies?
- How to verify if a call is officially from Zerodha?
- How to close the Zerodha account?
- Why does the name on the Zerodha account not match the name on the documents submitted?
- How can unsolicited stock tips SMS be stopped?
- Can Zerodha delete client data on request?
- Can another person be added to a trading account?
- How long does it take to reach a customer support executive via call at Zerodha?
- Why did Zerodha send an email requesting clarity on trades?
- How to revoke access to apps logged in via Kite?
- Can the demat account be closed while keeping the trading account open?
- Where to place support requests for the Orbis account?
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Mail related queries
- Why does Zerodha email a weekly statement?
- Why did Zerodha send an email requesting certain documents to be resubmitted?
- How to update the resident status of PAN for an NRI & PIO account?
- Why did the KYC Registration Agency (KRA) send an email and SMS informing about KYC details validation?
- Why did Zerodha send an email seeking clarification for the reversal trades?
- Why did Zerodha send an email to authorise holdings?
- Why are emails from Zerodha not being received?
- Why do exchanges send a weekly SMS and email regarding funds and securities balances?
- Why were an SMS and email sent by CDSL informing about the blocking mechanism for payin of securities?
- Why does Zerodha not allow users to register with Rediffmail email IDs?
- Does Zerodha send SMS alerts or notifications for trades?
- Why was a notification sent for entering multiple incorrect Two Factor Authentication (2FA)?
- Why was a notification sent for logging into Kite on a new device?
- Why did Zerodha send an email requesting KYC details to be updated?
- How to verify if the email from Zerodha is genuine?
- How can an employer’s email address be added to a Zerodha account?
- Why did Zerodha send an email stating the mobile number is blocked?
- Why was an email and SMS sent by the clearing corporation informing about the allocation of funds?
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KYC & Re-activation
- How to reactivate the Zerodha account?
- Why did Zerodha send an email asking for KYC information?
- What is Know Your Customer (KYC), and how can the KYC status be checked?
- How can a voluntarily deactivated Zerodha account be reactivated?
- Who are Clients of Special Category (CSC), and when must they provide income proof?
- What is Financial Action Task Force (FATF) list?
- How to update the KYC details on Digilocker?
- What is the CKYC number, and where can it be found?
- Why does Zerodha ask to redo KYC while opening an account, even though it was done while opening the bank account?
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Ticket creation
- How to track complaints or tickets at Zerodha?
- Can a ticket be created without logging in to the Zerodha account?
- Is it possible to create a ticket after the Zerodha account has been closed?
- How to create a ticket or raise a complaint at Zerodha?
- How to attach files while responding to a ticket?
- How to place an investor grievance complaint at Zerodha?
- How to attach files larger than 5MB on a ticket?
- Power of Attorney (POA)
- Demat Debit and Pledge Instruction (DDPI)
* To create a ticket, select a relevant topic