How to attach files larger than 5MB on a ticket?
Files larger than 5 MB cannot be directly attached to a ticket. However, they can be uploaded to any cloud storage and shared on the ticket. To upload files on Google Drive, follow these steps:
Android
- Open Google Drive.
- Tap on +.
- Tap on Upload.
- Select the file to be uploaded.
- Once the file is uploaded, tap on ⋮ button.
- Tap on Manage access.
- Tap on Change.
- Tap on Restricted and change to Anyone with the link.
- Tap on Copy link icon and paste the link in the ticket.
Desktop
- Visit drive.google.com.
- Click on New.
- Click on File upload.
- Select the file and click on Open.
- Once the file is uploaded, click on ⋮ button.
- Click on Share.
- Click on Restricted and change to Anyone with the link.
- Click on Copy link and paste the link in the ticket.
To learn more about creating a ticket, see How to create a ticket or raise a complaint at Zerodha?
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