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Why did the KYC Registration Agency (KRA) send an email and SMS informing about KYC details validation?

As per SEBI guidelines (WEB), KYC Registration Agencies (KRA) are responsible for validating clients' KYC details as per their records. The KRA sends an email and SMS to inform existing and new clients that their KYC has been successfully registered.

To learn how to check the KYC status, see What is Know Your Customer(KYC), and how can the KYC status be checked?

Clients who have received the email must click on the link and validate their email address. Check the spam, trash, or deleted folder if the email is not in the inbox.

Clients who have received the SMS must click on the link and validate their mobile number.

This SMS will only be delivered if DND is not enabled and the mobile number is active. Clients need to disable DND or have an active mobile number. After doing so, they can create a ticket, and Zerodha will inform CVLKRA to send the SMS confirmation.

No action is necessary for clients who have received the following email:

Existing clients can validate their details by following the instructions sent by email or by visiting and following these steps:

  1. Enter the PAN and click outside the box.
  2. Click on Generate OTP beside Mobile Number and Email ID field. Enter the OTP and then click on Verify.
  3. Click on Next.
  4. Select the KYC Type. The steps for eKYC online are explained further.
  5. Click on eKYC online and click on Next.
  6. Enter the Aadhaar number, accept the T&C and click on Request OTP.
  7. Enter the OTP and click on Verify.
  8. Click on Validate KYC.

Once the details are validated, the following confirmation message is displayed:

Existing clients must do a Re-KYC if the address or Aadhaar data does not match the KYC records. To learn how to complete the Re-KYC, see How can the address registered with Zerodha be changed online? Clients whose accounts are yet to be opened are not required to take the above steps.

Clients registered with NDML and Karvy must verify the contact details by following the onscreen instruction on their respective websites:

Once the contact details are verified with the KRA, it is processed within 5 working days.