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Your Zerodha Account

Why did Zerodha send an email asking for KYC information?

  • Zerodha may square off open positions if the KYC is not verified. All charges will be applicable.
  • Joint account holders must ensure that the KYC is verified for all the account holders.
  • Due to the high volume of requests, processing of KYC information may take an additional 48 hours.

As per regulations ( NSE, BSE, MCX ), Zerodha is required to collect a client's updated details and ensure their Know Your Client (KYC) is registered with the KYC Registration Agency (KRA) before they can continue trading.

The KYC status could be On Hold or Rejected with the KRA for the reason mentioned below. To learn how to check the KYC status, see What is Know Your Customer (KYC), and how can the KYC status be checked? The rejection reasons and the documentation required to rectify them are mentioned in the email and in the table below:

Rejection reason How to rectify it?

KYC

  • Re-KYC pending.
  • Incomplete, incorrect address captured.
  • The address is overwritten on the KYC page.
  • The photo is not clear on the KYC page.

Online: If a number is linked to the Aadhaar and the address needs to be updated as per the Aadhaar, complete the Re-KYC address modification process. To know how, see How can the address registered with Zerodha be changed online?


Offline: If the address is to be updated as per another government ID proof, courier the hard copy of the KYC page (PDF) along with the self-attested PAN and one address proof (Voter’s ID, Driving license, Passport or Aadhaar card. If an Aadhaar is being submitted as proof, ensure that a masked Aadhaar is submitted. To learn how to get the masked Aadhaar, see How to download masked Aadhaar? ) to Zerodha.

Mobile number or email ID verification failed. Validate the mobile number or email ID. See, Why did the KYC Registration Agency (KRA) send an email and SMS informing about KYC details validation?
The PAN is not clear.
Log in to signup.zerodha.com/rekyc using Zerodha credentials. Click on Update details as per AADHAAR and complete the Re-KYC process.
Name mismatch with ITD. Update the name in the Zerodha account. To learn the name updated with the ITD, see How to find the name and Date Of Birth (DOB) as per my PAN card? To learn how to update the name, see How to change the name in the Zerodha account?
The address proof is not clear. Log in to signup.zerodha.com/rekyc using Zerodha credentials. Click on Update details as per AADHAAR and complete the Re-KYC process.
The signature is not clear. Provide a clear soft copy of the signature in blue or black ink by creating a ticket.
Confirmation of name. Provide one clear soft copy of a self-attested government ID proof on which the name is as per the PAN by creating a ticket (Voter’s ID, Driving license, Passport, Aadhaar card, Marriage certificate, or Gazette of name change. If an Aadhaar is being submitted as proof, ensure that a masked Aadhaar is submitted. To learn how to get the masked Aadhaar, see How to download masked Aadhaar? ).
Signature confirmation (Thumb impression). Courier a clear hard copy of the declaration (PDF) to Zerodha.
Invalid IPV Re-do the In-Person Verification (IPV)

Courier the documents to:

Zerodha Customer Support Centre
192A 4th Floor,
Kalyani Vista, 3rd Main Road,
JP Nagar 4th Phase,
Bengaluru, 560076

Once the relevant documents are submitted, the KRA and the exchanges will take up to 10 working days to update the KYC status, after which the clients can trade.

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