Why did Zerodha send an email asking for KYC information?
As per regulations ( NSE, BSE, MCX ), Zerodha is required to collect a client's updated details and ensure their Know Your Client (KYC) is registered with the KYC Registration Agency (KRA) before they can continue trading.
The KYC status could be On Hold or Rejected with the KRA for the reason mentioned below. To learn how to check the KYC status, see What is Know Your Customer (KYC), and how can the KYC status be checked? The rejection reasons and the documentation required to rectify them are mentioned in the email and in the table below:
| Rejection reason | How to rectify it? |
|
KYC
|
Online:
If a number is linked to the Aadhaar and the address needs to be updated as per the Aadhaar, complete the Re-KYC address modification process. To know how, see
How can the address registered with Zerodha be changed online?
|
| Mobile number or email ID verification failed. | Validate the mobile number or email ID. See, Why did the KYC Registration Agency (KRA) send an email and SMS informing about KYC details validation? |
| PAN is not linked to Aadhaar. | Link the PAN to the Aadhaar. See, How to link PAN with Aadhaar? Even if Aadhar is successfully linked with PAN, it must still be updated in the IT and KRA records, which can take up to 10 working days. |
| The PAN is not clear. |
Log in to signup.zerodha.com/rekyc using Zerodha credentials. Click on Update details as per AADHAAR and complete the Re-KYC process. |
| The address proof is not clear. | Log in to signup.zerodha.com/rekyc using Zerodha credentials. Click on Update details as per AADHAAR and complete the Re-KYC process. |
| The signature is not clear. | Provide a clear soft copy of the signature in blue or black ink by creating a ticket. |
| Confirmation of name. | Provide one clear soft copy of a self-attested government ID proof on which the name is as per the PAN by creating a ticket (Voter’s ID, Driving license, Passport, Aadhaar card, Marriage certificate, or Gazette of name change. If an Aadhaar is being submitted as proof, ensure that a masked Aadhaar is submitted, To learn how to get the masked Aadhaar, see How to download masked Aadhaar? ). |
| Signature confirmation (Thumb impression). | Courier a clear hard copy of the declaration (PDF) to Zerodha. |
Courier the required documents to:
Zerodha,
153/154, 4th Cross, J.P Nagar 4th Phase,
Opp. Clarence Public School,
Bengaluru - 560078
Once the relevant documents are submitted, the KRA and the exchanges will take up to 10 working days to update the KYC status, after which the clients can trade.
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