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Why did Zerodha send an email asking for KYC information?

Zerodha will request KYC information if there is an issue with the KYC documents submitted while opening an account. The rejection reasons and the documentation required to rectify them are mentioned in the email and in the table below:

Rejection reason How to rectify it?

KYC Page

Incomplete, incorrect address captured. The address is overwritten on the KYC page. The signature is not clear or not captured. The photo is not clear on the KYC page.

Online: If a number is linked to the Aadhaar and the address needs to be updated as per the Aadhaar complete the Re-KYC address modification process. To know how, see How do I change the registered address on my account online? Offline: If the address is to updated as per another government ID proof, courier the hard copy of the KYC page (PDF) along with the self-attested PAN and one address proof (Voter’s ID, Driving license, Passport or Aadhaar card) to Zerodha.
The PAN is not clear.
Provide a clear self-attested soft copy of the PAN by creating a ticket.
The address proof is not clear. Provide a clear self-attested soft copy of the address proof by creating a ticket.
The signature is not clear. Provide a clear soft copy of the signature in blue or black ink by creating a ticket.
Confirmation of name. Provide one clear soft copy of a self-attested government ID proof on which the name is as per the PAN by creating a ticket (Voter’s ID, Driving license, Passport, Aadhaar card, Marriage certificate, or Gazette of name change).
Provided proprietor bank account details. Provide a clear soft copy of the banker letter (PDF) by creating a ticket.
Invalid bank proof. Update the correct bank details on Console. See, How to change the primary bank account linked with Zerodha?
Invalid IPV. Complete the Re-KYC process. See, Why did Zerodha send an email requesting KYC details to be updated?
Signature confirmation (Thumb impression). Courier a clear hard copy of the declaration (PDF) to Zerodha.
Mobile number or email ID verification failed. Validate the mobile number or email ID by visiting

Courier the required documents to:

153/154, 4th Cross, J.P Nagar 4th Phase,
Opp. Clarence Public School,
Bengaluru - 560078

To learn how to create a ticket, see How to create a ticket or raise a complaint at Zerodha?