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General profile related questions
- What is a Basic Service demat Account?
- I received an email from Zerodha requesting clarity on my trades. Why did I receive it and what do I have to do?
- Can the commodity account be closed without closing the trading and demat account?
- How do I close my Zerodha account?
- Where to place support requests for the Orbis account?
- Can Zerodha delete client data on request?
- How to verify if a call is officially from Zerodha?
- How do I remotely revoke access to apps logged in via Kite?
- I am getting a lot of unsolicited stocks tips SMS messages ever since I opened a trading account, how do I stop these?
- Can the demat account be closed while keeping the trading account open?
- Can I add another person to my trading account?
- How long does it take to reach a customer support executive via call at Zerodha?
- Why is the name on my Zerodha account different than on the documents I've submitted?
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Mail related queries
- Why did Zerodha send an email requesting KYC details to be updated?
- I received an email from Zerodha asking me to re-submit certain documents. What should I do?
- Why do I receive a statement of accounts every week?
- Why was an email and SMS sent by CVLKRA informing about email address validation?
- Why did Zerodha send an email requesting KYC details to be updated?
- Why was an email and SMS sent by the clearing corporation informing about the allocation of funds?
- Why did Zerodha send an email to authorise holdings?
- Why was a notification sent for logging into Kite on a new device?
- Why was a notification sent for entering multiple incorrect Two Factor Authentication (2FA)?
- Can I get an SMS alert or notifications from Zerodha for my trades?
- Why did I receive an email stating that my number is blocked?
- Why am I not receiving emails from Zerodha?
- Why was an SMS and email sent by CDSL informing about the block mechanism for payin of securities?
- Why can’t users register with a Rediffmail email address for their Zerodha accounts?
- Why does the exchanges send an SMS and an email regarding the funds and securities balance every week?
- How do I add my employer's email address to my account?
- Why did I receive an email from Zerodha asking me to provide a mobile number and email id for second and/or third holders?
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KYC & Re-activation
- Why did Zerodha send an email asking for KYC information?
- How to update the KYC details on Digilocker?
- How to reactivate the Zerodha account?
- Who are Clients of Special Category (CSC), and when must they provide income proof?
- What is Know Your Customer(KYC)? How can I check my KYC status?
- What is the procedure to reactivate my account?
- Where can I find my CKYC number?
- I had completed my KYC when I opened my bank account, why do I have to redo the same while opening account with Zerodha?
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Ticket creation
- How to attach files larger than 5MB on a ticket?
- How to create a ticket or raise a complaint at Zerodha?
- How to place an investor grievance complaint at Zerodha?
- How to attach screenshots or documents on tickets?
- Can I create a ticket after my account has been closed?
- How do I create a ticket on the Support Portal without logging in?
- Power of Attorney (POA)
- Demat Debit and Pledge Instruction (DDPI)
* To create a ticket, select a relevant topic