• General profile related questions
  • What is a Basic Service demat Account?
  • Can Zerodha delete client data on request?
  • How do I close my Zerodha account?
  • How to verify if a call is officially from Zerodha?
  • I received an email from Zerodha requesting clarity on my trades. What do I do?
  • How do I remotely revoke access to apps logged in via Kite?
  • I am getting a lot of unsolicited stocks tips SMS messages ever since I opened a trading account, how do I stop these?
  • Can the demat account be closed while keeping the trading account open?
  • Can I add another person to my trading account?
  • How long does it take to reach a customer support executive via call at Zerodha?
  • Why is the name on my Zerodha account different than on the documents I've submitted?
• Mail related queries
  • I received an email stating my account is inactive and I need to renew my KYC. How do I do that?
  • I received an email from Zerodha asking me to re-submit certain documents. What should I do?
  • Why do I receive a statement of accounts every week?
  • Why am I not receiving emails from Zerodha?
  • Why was an SMS and email sent by CDSL informing about the block mechanism for payin of securities?
  • Why was an email and SMS sent by the clearing corporation informing about the allocation of funds?
  • Why can’t users register with a Rediffmail email address for their Zerodha accounts?
  • Why does the exchanges send an SMS and an email regarding the funds and securities balance every week?
  • How do I add my employer's email address to my account?
  • Why did I receive an email from Zerodha asking me to provide a mobile number and email id for second and/or third holders?
  • I received an email asking me to provide 6 Mandatory KYC details and update my income range for my trading and demat account. How do I update these?
• KYC & Re-activation
  • How can I update my KYC details on Digilocker?
  • Why did Zerodha send an email asking for KYC information?
  • How do I reactivate my Zerodha account?
  • What is Know Your Customer(KYC)? How can I check my KYC status?
  • What is the procedure to reactivate my account?
  • Where can I find my CKYC number?
  • I had completed my KYC when I opened my bank account, why do I have to redo the same while opening account with Zerodha?
• Ticket creation
  • How do I create a ticket or raise a complaint at Zerodha?
  • How to place an investor grievance complaint at Zerodha?
  • How to attach screenshots or documents on tickets?
  • Can I create a ticket after my account has been closed?
  • How do I create a ticket on the Support Portal without logging in?
• Power of Attorney (POA)
  • How can the POA mapped to Zerodha be revoked?
  • Can I submit POA to avoid CDSL TPIN & OTP while selling shares on Zerodha?
  • How can I check if I have a POA or non-POA account with Zerodha?
  • How do I sell shares without a POA?

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