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Why did Zerodha send an email stating multiple accounts have been created using the same mobile number or email ID?

As per the SEBI circular (WEB), stock brokers need to upload unique mobile numbers and email addresses for each client. Clients can only update unique mobile numbers and email IDs to their Zerodha account.
If an existing client used the same contact details for a family member's account, they must submit a declaration and ID proof either online or offline. Family members include spouses, dependent children, and dependent parents. The ID proof can be any of the following: birth certificate, marriage certificate, passport, masked Aadhaar or PAN.
If an existing client uses the same contact details for a non-individual account (HUF, corporate, partnership, etc.), they need to submit a declaration offline. If a client has multiple non-individual accounts, each must have a unique mobile number and email ID.

Example scenario

Mr X, his wife, and his parents have an account with Zerodha. The mobile number and email ID linked to the wife's and parents' accounts belong to Mr X. The wife and parents are required to submit the declaration.

Steps to submit the declaration

Online

  1. Print the family account declaration form (PDF).
  2. Fill in the details. Sample copy (PDF).
  3. The signature on the forms must match the signature provided while opening an account.
  4. Scan the forms.
  5. eSign and submit the form and ID proof by creating a ticket.

Offline

  1. Print the family account declaration form (PDF) or the non-individual account declaration form (PDF).
  2. Fill in the details. Sample family account declaration copy (PDF). Sample non-individual account declaration copy (PDF).
  3. Courier it along with the ID proof for family accounts to:

    Zerodha Customer Support Centre
    192A 4th Floor,
    Kalyani Vista, 3rd Main Road,
    JP Nagar 4th Phase,
    Bengaluru, 560076

Zerodha’s internal policies do not allow a new client to open multiple accounts using the same contact details.

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