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How to attach screenshots or documents on tickets?

There are two ways to attach screenshots or documents when responding to support tickets:

1. Responding to a support ticket through e-mail

  1. Open the support ticket email and click on Reply .
  2. Attach the screenshot or document by clicking on Attach files . Alternatively, you can also paste screenshots in the body of the email.

2. Responding to support ticket through the support portal

  1. Log in and click on My tickets .
  2. Select the relevant ticket and scroll down.
  3. Describe your issue in detail, attach screenshots or documents by clicking on Choose files and click on Reply .