What is a support code, and why is it required to reach Zerodha’s support desk?

Support code is a four-digit identifier used to authenticate client identity before connecting to Zerodha’s support desk through call.

To access support code, follow these steps:

Kite App

1. Tap on user ID.
2. Tap on Profile.
3. Tap on View.
4. Tap on View under Support code.

Kite web

1. Login to kite.zerodha.com.
2. Click on My profile.
   
3. Click on View under Support code.

Console

1. Visit console.zerodha.com.
2. Click on Account.
3. Click on View.

Clients calling from an unregistered number are asked to enter the registered phone number followed by the support code. For instance, if the registered phone number is 9XXXXXXXXX and the Support code is 0007, one must enter 9XXXXXXXXX0007 when prompted.