What is In-Person Verification (IPV), and why is it required?
Securities and Exchanges Board of India (SEBI) has mandated that all client details and documents be verified in person. The PAN card details are verified by the Income Tax (IT) department database, Aadhaar is verified by Digilocker, and the bank account information is verified by making a test transaction between ₹0.01 to ₹1 to the client's bank account. However, Zerodha needs to verify that the account is opened by the client themselves; hence a video In-Person Verification (IPV) is performed.
A 4-digit OTP is generated and shown on the screen to complete the IPV process. Allow access to the device camera, and write the OTP on paper or show the OTP on the mobile. Your face and the OTP must be clear on the captured images. To enable the camera, see How do I enable my camera during an in-person verification (IPV)?