How can the Zerodha account password be reset without having access to the linked mobile number and email ID?

Clients who do not have access to the mobile number and email ID linked to the Zerodha account can reset the password only after updating the new contact details. The contact details can be updated both online and offline.

Online

1. Download the account modification and CDSL KYC form (PDF).
2. Mention the existing details and the new details that are to be updated. The signature on the forms must match the signature provided while opening an account. If the Aadhaar details are mentioned ensure that a masked Aadhaar is submitted. Sample copy (PDF).
   
3. eSign the forms. To learn the steps to eSign a form, see How to eSign documents?
4. Create a ticket and attach the e-signed account modification form.
5. Once the document is validated, an email with the link to complete the In-Person Verification (IPV) is sent. In-Person Verification (IPV) is the process of verifying that the person opening the account and the documents submitted are of the same person.

Offline

1. Download and print the account modification and CDSL KYC form (PDF).
2. Mention the existing details and the new details that are to be updated. The signature on the forms must match the signature provided while opening an account. If the Aadhaar details are mentioned ensure that a masked Aadhaar is submitted. Sample copy (PDF).
3. Courier it to Zerodha's office:
   Zerodha Customer Support Centre,
   680, Fortuna 1, 15th Cross Road,
   8th Main Road, 2nd Phase, J. P. Nagar,
   Bengaluru, Karnataka, 560078
4. Once the document is validated, an email with the link to complete the In-Person Verification (IPV) is sent. In-Person Verification (IPV) is the process of verifying that the person opening the account and the documents submitted are of the same person.

The new contact details will be updated within 72 hours. Clients can then reset the password.