As per SEBI mandate, funds can be transferred only from bank accounts linked to the Zerodha account. If funds were transferred through NEFT, IMPS, RTGS or cheque from an unlinked bank account in the client’s name. Link the bank account as a secondary bank with Zerodha and create a ticket with the transaction details. The funds will be updated within 48 working hours. To learn how to add a secondary bank account, see How to add a secondary bank account to a Zerodha account?

If funds were transferred from a bank account that is not in the client's name or if the client does not wish to add it as a secondary bank account, create a ticket with the  bank statement showing the debit transaction along with the following details:

• Account holder's name.
• Account number.
• IFSC.
• Bank branch.

The amount will be refunded within 48 working hours of creating the ticket.

Did you know? If an NRI client has transferred funds from an unmapped NRE account, the fund transfer cannot be reversed. The client must provide an NRO bank account to which the amount will be credited.