What do the errors 'Failed to Connect to CDN' and 'Error syncing exchange instruments' while opening the Kite mobile application mean?

This error may occur if the internet connection is not stable or fluctuating.

To solve this issue, follow these steps:

1. Check the internet speed and stability.
2. If there are no issues with the internet, try changing the DNS server to Google's or Cloudflare's public DNS on the phone. This can be done by installing Cloudflare's DNC app (WEB) on an iOS (WEB) or Android (WEB) device. Zerodha uses Cloudflare as the Content Delivery Network (CDN). If a client's internet service provider's Domain Name System (DNS) server fails to support domains under Cloudflare, they may not be able to access Zerodha services like Kite, Coin, Console, etc.
3. Try reinstalling the app. Use an alternate internet connection if the issue persists even after reinstalling.

Create a ticket below if the issue persists even after following the above procedure.

Did you know? Kite app works only on Android devices with version 6 and above and on iOS devices with version 11 and above. Clients using Android versions 5 and below or iOS versions 10 and below can access Kite through any web browser by visiting kite.zerodha.com.