If access to the authenticator app is lost, follow these steps:

Kite app

1. Tap on Forgot user ID or password?.
2. Enter the User ID and PAN.
3. Select Receive on Email or SMS, enter the email ID and captcha, and click on Reset.
4. Enter the new password and Tap on Continue.
5. Select Method 2.
6. Tap on Setup TOTP.
7. Set up an external authenticator such as Authy. To download Authy, visit authy.com/download.
8. Tap on Can’t scan? Copy key.
9. In the Enter the 6 digit app TOTP field, enter the TOTP generated on Authy and tap on Continue.
10. The password will be reset. Tap on Login here to continue.
11. Login to Kite using TOTP.

Kite web

1. Visit kite.zerodha.com.
2. Click on Forgot user ID or password?
3. Enter the User ID and PAN.
4. Select Receive on Email or SMS, enter the email ID and captcha, and click on Reset.
5. If SMS is selected, enter the OTP received and if Email is selected, click on the reset link received on email to reset the password.
6. Enter the new password and click on Continue.
7. Select Method 2: External authenticator and click on Setup TOTP.
8. Set up an external authenticator such as Authy. To download Authy, visit authy.com/download.
9. Click on Can’t scan? Copy key.
10. Set up the TOTP on Authy.
11. In the Enter the 6 digit app TOTP field, enter the TOTP generated on Authy and click on Continue.
12. The password will be reset. Click on Login here to continue.
13. Login to Kite using TOTP.