View all categories

How to login to Kite if the mobile is lost or if a mobile is not used?

If the mobile is lost or no mobile is used, follow these steps to log in to Kite:

  1. Visit
  2. Click on Forgot user ID or password?
  3. Enter the User ID and PAN.
  4. Select Receive on E-mail or SMS. If E-mail is selected, enter the registered email ID and captcha and click on Reset. If SMS is selected, enter the registered mobile number and captcha and click on Reset.
  5. Enter the OTP and click on Continue.
  6. Enter the new password and click on Continue.
  7. Select Method 2: External authenticator and click on Setup TOTP.
  8. Set up an external authenticator such as Google authenticator. To download, visit Google Playstore (WEB) or App store (WEB).
  9. Click on Can’t scan? Copy key.
  10. Open the authenticator and paste the copied key.
  11. Set up the TOTP on Authy or the external authenticator.
  12. In the Enter the 6 digit app TOTP field, enter the TOTP generated on Authy and click on Continue.
  13. The password will be reset. Click on Login here to continue.
  14. Login to Kite using TOTP.

Did you know? If the TOTP tokens are backed up on Authy, they will be available across devices. Therefore, even if access to a device is lost, TOTP can be accessed from other devices that have Authy installed.