PAN and Aadhar are requested through Digilocker while completing the KYC for the following reasons:

• The PAN and Aadhaar are collected to ensure that the name provided matches with the name registered with the Income Tax Department (ITD).
• The client’s image on the PAN and Aadhaar are used to match against the image captured during the IPV process.
• Aadhaar is used to update the address in the KYC records.

Clients may face an Invalid consent error.

The Invalid consent error may be displayed for the following reasons:

• PAN and Aadhaar are not selected in the Digilocker step. To resolve the error, select both PAN and Aadhaar.
  
  
• The PAN and aadhaar are not updated on Digilocker. To update PAN and Aadhaar on Digilocker, follow these steps:

App

1. Tap on Search.
2. Tap on Income Tax Department to update PAN and Unique Identification Authority of India (UIDAI) to update Aadhaar.
3. For PAN, tap on PAN Verification Record. Enter the PAN and name on PAN and tap on Get Document. To update Aadhaar, tap on Aadhaar Card. Tap on Verify and enter the OTP. Click on Submit.

Web

1. Log in to digilocker.gov.in.
2. Click on Search Documents.
3. Click on View all under Central Government.
4. Click on Income Tax Department to update PAN and on Unique Identification Authority of India (UIDAI) to update Aadhaar.
5. For PAN, click on PAN Verification Record. Enter the PAN and name on PAN and click on Get Document. To update Aadhaar, click on Aadhaar Card. Give consent and click on Update. Enter the OTP and click on Update.

Create a ticket for further assistance.