Why is the error 'The e-mail provider (rediffmail.com) you are using is restricted. Try SMS.' displayed while resetting Kite password?
Zerodha has noticed higher chances of cyberattacks when the accounts are linked with Rediffmail e-mail IDs, and therefore restricts such accounts from resetting Kite password using e-mail.
Once the password is reset using SMS, change the Rediffmail email ID to another e-mail provider like Gmail, iCloud, Yahoo etc. To change the registered email ID, see
How do I change my registered mobile number or email id with Zerodha?
To reset the Kite password using SMS, follow these steps:
- Click on Forgot user ID or password?.
- Enter your user ID and PAN and select SMS.
- Enter the Captcha and click on Reset.
- Enter the OTP received and click on Continue.
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Enter and repeat the new password and PIN and click on
Save.
Did you know?
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If the registered mobile number is on DND, OTP may not be received. Please reset your password and 2Factor PIN using the newly registered email ID.
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