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Why was an email sent alerting about a login from a different city?

An email from Zerodha and a mobile notification on the Kite app will be sent if a client is logging in from a new city or IP address. This alert is sent to ensure that the client is notified of possible breaches in their account. The location is verified using the IP address from which the login request is made. As such, the client may also get this alert if they switch between using broadband and mobile networks with different IP addresses.

Since the location is determined using the client's IP address, it may be different from their physical location, even for a genuine login. In such cases, the client needs to click on the button below to verify the IP address on Google and compare this IP address with the one visible on the email alert. If they match, this mail can be ignored.

Verify my IP address

Clients can set up TOTP on their account for additional security. To learn more, see How to set up Time-based OTP (TOTP) to log in to Kite?