Zerodha requests your PAN and Aadhaar through Digilocker to complete KYC for these reasons:
- Zerodha collects your PAN to ensure the name you provide matches the name registered with the Income Tax Department (ITD)
- Zerodha uses your Aadhaar image to match the image you capture during the IPV process
- Zerodha uses your Aadhaar to update the address in your KYC records
You must ensure your name and Date of Birth (DOB) match on both your PAN and Aadhaar records to link them via Digilocker. If your details don't match, you need to update them first:
- Update PAN details: Visit protean-tinpan.com/faqs/pan/faq-pan-reqfornewpan.html
- Update Aadhaar details: Visit uidai.gov.in/en/my-aadhaar/about-your-aadhaar/updating-data-on-aadhaar.html
Resolving "Invalid consent" errors
You may encounter an Invalid consent error during the process. This error appears for these reasons:
- You haven't selected both PAN and Aadhaar in the Digilocker step. Select both PAN and Aadhaar to resolve this error.
- The PAN and Aadhaar are not updated on Digilocker. To update PAN and Aadhaar on Digilocker, follow these steps:
App
- Tap on Search.
- Tap on Income Tax Department to update PAN and Unique Identification Authority of India (UIDAI) to update Aadhaar.
- For PAN, tap on PAN Verification Record. Enter the PAN and name on PAN and tap on Get Document. To update Aadhaar, tap on Aadhaar Card. Tap on Verify and enter the OTP. Click on Submit.
Web
- Log in to digilocker.gov.in.
- Click on Search Documents.
- Click on View all under Central Government.
- Click on Income Tax Department to update PAN and on Unique Identification Authority of India (UIDAI) to update Aadhaar.
- For PAN, click on PAN Verification Record. Enter the PAN and name on PAN and click on Get Document. To update Aadhaar, click on Aadhaar Card. Give consent and click on Update. Enter the OTP and click on Update.
Create a ticket for further assistance.