The error Exchanges have temporarily restricted trading in your account is displayed for one of the following reasons:
-
New Zerodha account:
The error message is displayed if the exchanges are yet to process the account opening data provided by Zerodha. The error message is generally displayed for new accounts within 3 days of opening. If the error message is displayed beyond this, please
create a ticket.
To learn more, see
Why is the error “Your account is pending exchange activation which takes 24-48 hours.” displayed even though the account is opened?
- Mobile number and email verification by the KRA: The client's KYC details are required to be verified by the KRA as per their records. To learn more, visit zerodha.com/marketintel/bulletin/357674/mandatory-email-mobile-verification-at-kra.
- Residential status not updated for NRIs and PIO: NRI clients whose residential status is not updated on the Income Tax Department (ITD) by 24th February 2024 will be blocked from trading on NSE (PDF) and BSE (WEB). If the status has been updated, it can take up to 7 days to be updated by the exchanges. To learn how to update the residential status, see How to update the resident status of PAN for an NRI & PIO account?
- KYC: As per NSE (WEB), clients must provide 6 KYC details such as name, PAN, valid mobile number and email ID, complete address and income details.
- Segments enabled: If a segment has been recently enabled, it can take up to 24 hours to be updated at the exchanges.