Your Kite app logs out when you switch to another app or minimise it because your device is in power-saving mode or is preventing the application from running in the background.
How to prevent automatic logout
Adjust power settings:
- Android devices: Go to Phone settings > Battery > Change the power plan to performance or turn off power-saving mode.
- iOS devices: Go to Settings > Battery > Turn off Low Power Mode.
Enable background running:
- Android devices: Change the Kite application to Not optimised to prevent your device from stopping the app in the background.
- Allow the application to run in the background and keep it running when the screen is off.
If the issue persists: Clear the application data from your phone settings.