Why am I facing an error which says “It seems you’re not logged in. Please login to continue using charts” while opening a Chart on Kite?
You will see this error if you have logged in (with the same login credentials) on another device, or on a different browser.
Whenever you log in to Kite on another device or on a different browser (if you have already logged in from one device/browser), you will be logged out from the previous session.
For example - you are already logged in from Device 1. After this, you would’ve logged in to Kite from another device (or browser) which is Device 2 in this example. You will be logged out of Device 1 in this case. This is why, when you go back to Device 1, it will show up this error.
We highly recommend not sharing your credentials with anyone. If you haven’t tried logging in to multiple devices, please reset your password and check the behavior. If you’re still facing this issue. You can clear the sessions from My Profile on Kite.
Note: Please make sure you are using the updated version of the browser.