What do the errors ‘Failed to Connect to CDN’ and ‘Error syncing exchange instruments’ while opening the Kite mobile application mean?
This error may occur if the internet connection is not stable or fluctuating.
To solve this issue, you can follow these steps:
- Check your internet speed and stability.
- If there are no issues with your internet, try changing the DNS server to Google's or Cloudflare's public DNS on your phone. You can do this easily by installing Cloudflare's DNS app on your iOS or Android device. Zerodha uses Cloudflare as the Content Delivery Network (CDN). If your internet service provider's Domain Name System (DNS) server fails to support domains under Cloudflare, you may not be able to access Zerodha services like Kite, Coin, Console, etc.
- Try reinstalling the app. Use an alternate internet connection if the issue persists even after reinstalling.
You can create a ticket below if the issue persists even after following the above procedure.
Did you know? Kite app works only on Android devices with version 6 and above, and on iOS devices with version 11 and above. Clients using Android versions 5 and below or iOS versions 10 and below can access Kite through any web browser by visiting kite.zerodha.com.