How to reset the password on the Kite app?
To reset the password on the Kite app, follow these steps:
- Tap on Forgot user ID or password?
- Enter the User ID and PAN.
- Select Receive on Email or SMS, enter the email ID and captcha, and tap on Reset.
- If SMS is selected, enter the OTP received and if Email is selected, tap on the reset link received on email to reset the password.
- Enter the new password and click on Continue.
- The Setup 2FA security page will show up. Method 1 is to log in to Kite web, whereas Method 2, i.e. external authenticator, can be used to set up TOTP.
- If the client is using SMS/email OTP to log in to the Kite app instead of TOTP, simply tap on Login to Kite web under Method 1 and log in with the new password.